IATA PASSENGER GROUND SERVICE COURSE (MONTREAL, CANADA)

Course Duration

06 Months

Entry Requirements

G.C.E (O/L) London or Local

Class Schedule

Weekends

Intakes

January / March / May / July / September / November

World-wide Examination

March / June / September / December

Examination Format

Closed Book - Online Exam, MCQ Only (Multiple Choice Questions)

Learn what it takes to work in one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate, and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), IATA Safety Audit for Ground Operations (ISAGO) and IATA Passenger Services Conference Resolutions Manual (PSCRM).

COURSE CONTENT

Introduction to airport and airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions
Passenger and Baggage check-in procedures (airport and off-site)
Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
Awareness of Dangerous Goods regulations for passenger service agents.
Managing passenger interactions.
Aviation security procedures for passenger and baggage transport.
Enhanced passenger facilitation, the latest innovations, and career opportunities.

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